The VCPI Service Desk is available 24/7 to support your needs. We discourage our clients from “self-diagnosing” problems – if it doesn’t work, regardless of the cause, just give us a call. And if you need assistance with submitting an MDS or balancing a payroll, we are here to help.
Our Service Desk is staffed with highly trained analysts; the requirements for employment include a bachelor’s degree and A+ certification. We adhere to best practices set forth by the Help Desk Institute and published by the Gartner Group. Our Service Desk consistently meets or exceeds client satisfaction ratings, as published by the Help Desk institute, measured independently and compared to Service Desks supporting the healthcare industry.
MARCH 30, 2010 - MILWAUKEE, WI: The Idaho Healthcare Association (IHCA) and Florida Healthcare Association (FHCA) have selected VCPI, headquartered in Milwaukee, WI, to run upcoming clinical education programs. ... More
Bill Lang will present at the California Assisted Living Association Fall Conference 2010 in Costa Mesa, CA. His presentation is entitled, "Personal Preparadness." ... More
Bill Lang will present at the North Dakota Long Term Care Association 2010 Annual Convention. He is scheduled conduct three 90 minute educational presentations discussing Business Continuity Management (BCM), disaster communication technology, and keeping data safe during disasters. ... More
The VCPI Service Desk is available 24/7 to support your needs. We discourage our clients from “self-diagnosing” problems – if it doesn’t work, regardless of the cause, just give us a call. And if you need assistance with submitting an MDS or balancing a payroll, we are here to help. 
