Marilyn Woods leads the Operations and Service Desk 24/7 teams at VCPI. Her team of operations analysts and computer operators is responsible for Identity Access Management, systems performance and availability for client infrastructure, system performance and network status. In addition, the Operations group handles a variety of client projects.

As the entry point for VCPI clients, the Service Desk 24/7 is available by phone, Web or e-mail. It is staffed with highly trained analysts; the requirements for employment including a bachelor’s degree and A+ certification. Team members adhere to best practices set forth by the Help Desk Institute and published by the Gartner Group, the premier global information technology research and advisory firm. The Service Desk consistently meets or exceeds client satisfaction ratings, as published by the Help Desk Institute, measured independently and when compared to Service Desks supporting the healthcare industry. Using state of the art tools and technology, VCPI’s Service Desk works in partnership with our clients to resolve any issue which may arise.

Woods has held a variety of roles since beginning her VCPI career three years ago. Previous roles include Facility and Operations Supervisor and Systems Performance and Availability Manager; currently, she is the manager of VCPI’s Operations and Service Desk teams. This established management professional has over 25 years of experience in the supervisory, managerial and administrative fields, working at Educators Credit Union, Strong Capital Management and Village of Menomonee Falls. Woods holds a Bachelor of Arts degree as well as a Masters in Public Administration from University of Oklahoma.